Support Center

Your control panel comes with an integrated support center that allows you to communicate your problems to the technical support using a web browser.

Sending Trouble Tickets

• Select Make a Ticket link in the Support Center menu.
  • Title: the subject of your trouble ticket message.
  • E-mail: the e-mail address that the reply and confirmation will be sent to.
  • Disable email confirmation: check this box if you do not want to receive confirmation that your ticket has been sucessfully delivered.
  • Priority: state how important or urgent it is for you to have this problem taken care of.
  • Question: enter a question or describe your technical problem.
  • Attachment when creating a new ticket, you can add attachments.
• Click Submit. Your ticket will be sent to the technical support.

Following Up Trouble Tickets

• Select Trouble Tickets link in the Support Center menu.
• Enter a follow-up trouble ticket in the box that appears.
• Click Submit.

Closing Trouble Tickets

Once you have answered a ticket and do not need it any further, you can close it. There are two options:

• Select Trouble Tickets in the Support Center menu. In the list of tickets, click the Close link on the right.
• Open a trouble ticket and once you answer it, click the Close button in the right upper corner.